At Lyght, we are committed to excellence service and expert guidance in assisting with your custom design orders. We are excited to work with you to bring your vision to reality with our high standards of craftsmanship. Your 100% customer satisfaction is our goal, however, Lyght reserves the right to alter, decline, or cancel custom design orders. Custom design orders are subject to these Custom Design Order Terms (“Terms”) and the Lyght Terms and Conditions. If a difference occurs between the Terms and the Conditions, these Terms shall apply.
Custom Design Order Terms
To start a custom design order, please contact one of our Art, Diamond and Jewelry Specialists. Our Art, Diamond and Jewelry Specialist will go through the custom design process and work with you to turn your ideas and inspiration into a design concept. Custom design orders are available for any piece of art diamond or colored gemstone with a GIA certification, as these gemstones have passed stringent quality assurance standards. This preserves the exquisite quality of the piece and ensures the finest Lyght excellence.
Once the custom design order inquiry is sent, we will contact you to get design details and provide a complimentary price quote with no obligation to order. Price quotes are valid for 14 days after they are sent and are subject to change after that period has expired. Upon your approval, a non-refundable deposit of half down is required in order to initiate production. This deposit will be applied toward your final payment amount for your custom design order. It may not be applied toward any other purchase from Lyght. Promotions or discounts are not allowed on custom orders.
Deposits will be forfeited if the final payment for the custom design order is not received within three (3) months of Lyght receiving the initial deposit.
Upon receipt of the non-refundable deposit, Lyght will work with the artist to make your vision a reality. I the cause of jewelry we will provide you with a Computer Aided Design (CAD) or photos of the carved wax of your order. When final design approval is received, we will create a wax model of your design representing what your final piece will look like. The wax model will then be shipped to you for your review and approval.
Once you have reviewed the wax model and confirmed your design approval, please place the wax model back in the packaging and put the self addressed return label on the outside of the box as this will be your actual ring. We will request the balance of the final payment due and your order will be processed. Our master artisans and jewelers then make your dream and vision come to life. Custom design orders are designed to meet Lyght's stringent quality standards. They are also covered by Lyght’s Product Warranty. If there is any confirmed material or structural integrity defect, we will ensure that the custom design is repaired or replaced.
Custom order designs are typically completed within a 4-6 week time frame. An expedited schedule may be accommodated given an expedited fee and full cooperation; however, unforeseen delays in production may occur. Delivery dates and times are estimates only. Lyght shall not be liable for any special or consequential damages that result from delay in delivery.
Please confirm the ring size before finalizing/approving the custom design order. Lyght will only be able to satisfy resizing requests in very limited circumstances. Ability to resize a ring is determined by various factors such as, ring style, ring width, and type of metal. Ring sizing tips are listed on our web site. If you do not know the correct ring size, we can send you a complimentary free ring sizer upon request. If you request a change after full payment has been received, a 20% change fee of the total payment amount for the setting will be charged, excluding taxes.
All custom design orders are final and are ineligible for return or refund. Loose diamonds will be subject to the standard Lyght return policy.
Lyght will not accept or make any design that we believe violates another designer’s copyright in our sole discretion. We reserve the right to display custom designs on our website and for any appropriate marketing purposes. Lyght owns all intellectual property in the custom order designs.
For more information our Art, Diamond and Jewelry Specialists are available to guide you to the perfect jewelry at 1 800-730-0763.