Custom Design Order Terms

At Lyght Jewelers, we are committed to excellent service and expert guidance in assisting with your custom design orders. We are excited to work with you to bring your vision to reality! Our high standard of craftsmanship guarantees your 100% customer satisfaction. Lyght Jewelers reserves the right to alter, decline, or cancel custom design orders when absolutely necessary. Custom design orders are subject to our outlined Custom Design Order Terms (“Terms”) and the Lyght Terms and Conditions. If a difference occurs between the Terms and the Conditions, these Terms shall apply.


To start a custom design order, please contact our master bench jeweler, a diamond and jewelry specialist. Our expert jeweler will go through the custom design process and work with you to turn your ideas and inspiration into a fully functioning concept. Custom design orders are available for any piece of jewelry, diamonds, or colored gemstones and will include a GIA certification where applicable, as these gemstones have passed stringent quality assurance standards. This preserves the exquisite quality of the piece and ensures the finest Lyght Jewelers experience.

Once the custom design order inquiry is received, we will contact you to get design details and provide a complimentary price quote with no obligation to order. Price quotes are valid for 14 days after they are sent and are subject to change after that period has expired. Upon your approval, a non-refundable deposit of half down is required in order to initiate production. This deposit will be applied toward your final payment amount for your custom design order. It may not be applied toward any other purchase from Lyght Jewelers. Custom orders are not eligible for promotions or discounts.

Deposits will be forfeited if the final payment for the custom design order is not received within three (3) months of Lyght Jewelers receiving the initial deposit, or upon completion of custom work.

Upon receipt of the non-refundable deposit, Lyght Jewelers will work with you to make your vision a reality. The master bench jeweler will provide you with a Computer Aided Design (CAD) or photos of the carved wax of your order. When final design approval is received, we will create a wax model of your design representing what the finalized piece will look like. The wax model will then be provided for your review and final approval of size, dimension, and overall aesthetics.

Once you have reviewed the wax model and confirmed your design, if this wax was shipped to you, please place the wax model back into the original packaging and place the self addressed return label on the outside of the box.  Because we utilize the lost-wax process, it is necessary to return the original hand carved piece, as this will become your actual customized piece during the casting process. We will request the remaining balance of the final payment due and your order will be put into production. Our master jewelers then make your dream and vision come to life. Custom design orders are engineered to meet Lyght Jewelers stringent quality standards. All productions are covered by Lyght Jewelers Product Warranty. If there is any confirmed material or structural integrity defect, we will ensure that the custom design is repaired or replaced.


Custom order designs are typically completed within a 4-6 week time frame. An expedited schedule may be accommodated, given an expedited fee and full cooperation; however, unforeseen delays in production may occur. Delivery dates and times are estimates only. Lyght Jewelers shall not be liable for any special or consequential circumstances that result from delay in delivery.


Please confirm the ring size before finalizing/approving the custom design order. Lyght Jewelers will only be able to satisfy resizing requests in certain limited circumstances. Ability to resize a ring is determined by various factors, including ring style, ring width, and type of metal. Ring sizing tips are listed on our web site. If you do not know the correct ring size, we can send you a complimentary ring sizer upon request. If you request a change after design confirmation has been received, a fee may be assessed, depending on the nature of the modifications to be made.  This will simply allow for any additional material costs that may be incurred.

Return Policy

All custom design orders are final and are ineligible for return or refund. Loose diamonds will be subject to the standard Lyght Jewelers return policy.


Lyght Jewelers will not accept or make any design that we believe violates another designer’s copyright.  This is at our sole discretion, in compliance with all applicable copyright and trademark laws. We reserve the right to display custom designs on our website and for any appropriate marketing purposes. Lyght Jewelers owns all intellectual property in the custom order designs.

For more information contact our Master Bench Jewelers and they will guide you through the process.  Inquiries can be made by using our toll-free number at 1-800-730-0763, or locally at 702-827-1117.

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